Privacy Policy

BOSS Moving ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at bossmoving.ca or contact us to request moving services.

By using our website or submitting a quote request, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website.

We collect personal information that you voluntarily provide to us, including:

• Full name
• Phone number
• Email address
• Current address (moving from)
• Destination address (moving to)
• Preferred moving date
• Additional details about your move submitted through our quote form

We may also automatically collect limited technical information when you visit our website, such as your browser type, IP address, pages visited, and time spent on the site. This information is used solely to improve website performance and user experience.

We use the information we collect for the following purposes:

• To respond to your quote request and coordinate your move
• To communicate with you about your booking, schedule, and service details
• To send you a confirmation of services rendered
• To follow up after your move to ensure satisfaction
• To comply with applicable laws and regulations in British Columbia and Canada

We will not use your personal information for marketing purposes or send unsolicited communications without your explicit consent.

We do not sell, trade, rent, or otherwise transfer your personal information to third parties. Your information is shared only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers (such as email or communication platforms) strictly for the purpose of delivering our services to you.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Quote and booking records are typically retained for up to two years for accounting and service quality purposes. You may request deletion of your data at any time by contacting us.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmission. Quote form submissions are transmitted securely and stored with access controls.

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your information at any time (subject to legal or contractual restrictions)
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at teambossmoving@gmail.com. We will respond within 30 days.

Our website may use cookies or similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our website may not function properly without cookies.

Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• BOSS Moving
• 3216 W Broadway, Vancouver, BC V6K 2H4
• Phone: (604) 726-9828
• Email: teambossmoving@gmail.com
• Hours: Monday – Sunday, 7:00 AM – 8:00 PM